Trust & Safety New Associate | Accenture | Recruitment 2025 | Latest Jobs

Job description:

To join our team, we are looking for a proactive and meticulous Trust & Safety New Associate. By examining material, looking into complaints of inappropriate behavior, and making sure that corporate policies, community guidelines, and legal requirements are followed, you will contribute to the integrity and safety of our platform in this capacity. You will play a crucial role in safeguarding our users, spotting possible threats, and assisting in the upkeep of a secure and satisfying user experience. Trust & Safety New Associate

Responsibilities:

• Excellent coping, emotional fortitude, and stress-reduction abilities
• Outstanding communication and comprehension abilities
• Capacity to carry out tasks impartially, free from personal prejudices or convictions, and in the best interests of client policies
• A keen eye for detail
• At ease combining and evaluating data from several sources
• Excellent decision-making and critical thinking abilities
• Extensive knowledge of and enthusiasm for the internet, its platforms, and its culture
• High cultural sensitivity and passion for political and social issues pertaining to the industry and area that will be supported
• Capacity to function effectively both individually and collaboratively
• Capacity to perform non-standard work hours and different rotations/shifts
• Adaptability to shifting business requirements in a hectic setting
• dedication to efficacy, efficiency, and quality
• Prior experience in customer service, content moderation, or business process outsourcing is advantageous.
• Duties and responsibilities:
• Using particular tools and channels, review, categorize, and/or remove content in accordance with client criteria.
• Recognize and stay current with evolving client policies and procedures.
• Examine, fix, and communicate complicated content problems to the larger Trust and Safety group.
• Act as a spokesperson for the user base.
• Engage in projects for process improvement that raise the caliber and effectiveness of your work.
• Engage in ongoing training courses and group discussions to advance in the position as best you can.
• Talk about socially sensitive subjects in order to maintain the safety of our communities.

Key Responsibilities:

• Content Moderation: Examine and evaluate user-generated content to make sure it complies with legal and corporate rules. This entails spotting damaging, objectionable, or abusive content and acting accordingly.
• Incident Investigation: Examine possible infractions of the policy, such as abuse, fraud, harassment, or frauds. As necessary, escalate critical occurrences and work with internal teams to resolve problems.
• Risk Management: Determine new dangers and safety concerns. Participate in creating plans to reduce risks and stop possible safety issues on the platform.
• User Support: Help users with questions or concerns about safety and trust, making sure that the procedure is seamless and that the user has a good experience.
• Policy Enforcement: Encourage the observance of terms of service, community norms, and other pertinent regulations in order to preserve a safe and encouraging atmosphere.
• Collaboration: Collaborate collaboratively with cross-functional teams including engineering, product, and legal to handle new risks, resolve high-impact issues, and enhance safety and trust.
• Reporting and Documentation: Keep thorough records of all instances, incidents, and actions. Report trends, problems, and results on a regular basis to top management.

Qualifications

Education: A bachelor’s degree or comparable professional experience in a related subject, such as psychology, communications, risk management, etc.

Experience: While not necessary, prior experience in customer service, content moderation, trust and safety, or a related position is advantageous.

Skills:

• Strong analytical abilities and attention to detail.
• Outstanding communication skills, both in writing and speaking.
• The capacity to remain composed and professional under duress.
• Able to monitor, report, and fix problems with a variety of tools and applications.
• The capacity to discreetly and empathetically manage delicate situations.
• It is preferred to have a basic understanding of community standards, privacy laws, and online safety issues. safety issues, community guidelines, and privacy regulations is preferred.

Attributes:

• Problem-solver: proactively detects issues and provides fixes to guarantee a secure and safe user experience.
• Team Player: performs well in a cooperative team setting, lending support to colleagues and exchanging ideas.
• Adaptability: able to swiftly adjust to new procedures, tools, and evolving safety and trust laws.

FAQ& Answers