Teleperformance is dedicated to creating an inclusive and diverse work environment. They work to foster an atmosphere where everyone’s opinions are valued and acknowledged, and they cherish the distinct viewpoints and identities of each team member.

Customer Support Associate 

A Customer Support Associate is responsible for assisting customers by addressing inquiries, resolving issues, and providing information about products or services. This role is typically customer-facing, often in a call center, email, chat, or face-to-face setting.

Role & responsibilities:

• Contact customer via phone calls (Outbound) to collect outstanding payments.
• Negotiate and set up repayment plans that are feasible.
• Handle customer queries and disputes related to payment, billing and outstanding balances.

Key Skills:

• Debt recovery agent
• Collections process
• Out bounded calling
• Banking collection
• Banking process
• DRB
• Debt collection
• Loan Collection
• Debt Recovery
• Collections
• Recovery
• Tele Collection

Responsibilities:

• Answer consumer questions over the phone, email, live chat, or in person.
• Give precise and understandable information about your policies, services, and goods.
• Address client concerns or grievances, making sure prompt and suitable resolutions are provided.
• Handle service inquiries, swaps, and returns in accordance with corporate guidelines.
• Respond to service requests, returns, and exchanges in compliance with company policies.
• Bring up outstanding issues with management or senior team members.
• To assist in improving the product or service, find and report on reoccurring problems or client comments.
• Provide individualized promotions or product recommendations based on the needs of the client.
• To provide the greatest possible client experience, cooperate with other departments and team members.
• Keep abreast of any modifications to corporate policy and product knowledge.

Qualifications:

• An associate’s or bachelor’s degree is preferable, although a high school diploma or its equivalent is necessary.
• It is advantageous to have prior expertise in customer service or a similar sector.
• strong verbal and writing communication abilities.
• the capacity to manage stressful situations and solve problems.
• the capacity to adjust to shifting client needs and operate in a fast-paced setting.
• basic computer skills and familiarity with helpdesk or CRM software.
• the capacity to multitask while maintaining organization.

FAQs with Answers