Service Desk Associate | Roots Recruitment Services | Recruitment 2025 | Latest Jobs
Job description:
First-line technical support for users is the responsibility of the service desk associate, who also makes sure that any IT problems are handled quickly and effectively. Strong communication abilities, a problem-solving mindset, and the capacity to function effectively in a team-oriented setting are prerequisites for this position.
| Salary | 3.6 to 6 lakhs per Anam depend on performance |
| Educational Requirement | 12th Pass |
| Work Arrangement | Work From Office |
| Employment Type | Full time |
| Gender Preference | Both male and female can apply |
| Role | Service Desk Associate |
| Skills Requirement | Information security |
| Experience Requirement | 1 – 2 Years |
| Location | Hyderabad |
| Working Hours | 09:30 am – 6:30pm | Monday to Saturday |
| Additional Info | Software Development Based on Requirements, Write, Test, maintain and Debug code. /Active Directory/ Trouble Shooting. 1 – 2 Years Experience Compulsory. | Information Security |
| Main office Address | Bahadurpurpally, Hyderabad |
Key Responsibilities:
- Technical Support: First-line technical assistance for network, hardware, and software problems can be given over the phone, via email, or in person.
- Troubleshooting: Analyze and fix technical problems with printers, operating systems, apps, and other IT devices.
- Incident Management: Use the IT service management (ITSM) tool to record, monitor, and handle service requests. When necessary, escalate complicated problems to higher-level assistance.
- User Assistance: Help users with account administration, password resets, and other technical questions.
- Software & Hardware Installation: Help with hardware and software installation, configuration, and upkeep, including configuring new workstations and gadgets.
- Documentation: Keep thorough records of all system setups, support requests, and resolutions. Update the knowledge base with typical problems and fixes.
- Customer Service: Make sure users are happy with how their problems are resolved to deliver outstanding customer service.
- Monitoring: Take proactive steps to avoid service interruptions and keep an eye out for security and performance problems with systems.
Qualifications:
Education:
An associate’s or bachelor’s degree in computer science, information technology, or a similar discipline is desired, but a high school diploma or its equivalent is necessary.
Experience:
It is advantageous to have prior experience working in an IT support, helpdesk, or service desk capacity.
Technical Skills:
- Familiarity with popular operating systems, such as Linux, macOS, and Windows.
- Knowledge of software programs like Microsoft Office Suite.
- Fundamental understanding of IP, DNS, and DHCP in networking.
- Familiarity in resolving typical software and hardware problems.
Skills and Abilities:
- strong verbal and writing communication abilities.
- the capacity to efficiently prioritize work and manage several projects.
- strong analytical and problem-solving abilities.
- strong focus on customer service.
- the capacity to function both alone and together.
- the ability to handle challenging events with composure and patience.
FAQ& Answers
1. What does a Service Desk Associate do?
A service desk associate is in charge of offering clients or staff technical help and assistance. They answer questions, troubleshoot and fix IT problems, and offer advice on tech-related topics.
2. What skills are required to become a Service Desk Associate?
Strong communication skills, technical expertise in fields like networking, software, and hardware, problem-solving skills, and the capacity to maintain composure under pressure are all necessary for success as a service desk associate.
3. How can I gain experience as a Service Desk Associate?
By volunteering for IT support positions, taking online courses or earning certifications in IT service management, actively looking for opportunities to handle technical issues, and pursuing internships, you can obtain experience as a Service Desk Associate.
4. What are some common challenges faced by Service Desk Associates?
Managing several support requests at once, spotting and fixing complicated technological problems, dealing with irate clients, and staying up to date with quickly changing technology are just a few of the difficulties that service desk associates frequently encounter.
5. How can I improve my customer service skills as a Service Desk Associate?
Actively listening to consumers, understanding their issues, successfully explaining technical solutions in layman’s words, and consistently asking for feedback to improve your performance are all part of developing your customer service skills.
6. Are there any career advancement opportunities for Service Desk Associates?
Indeed! IT Team Lead, IT Manager, and IT Project Manager are among the roles that Service Desk Associates might advance to. You can access a variety of job options in the IT sector by earning more certifications and establishing expertise in various IT support domains.
Share this content:
Post Comment