Latest Employment Opportunities at Tekskills india | Desktop Support Engineer | Recruitment 2025

Job Description:

A Desktop Support Engineer is in the role of maintaining and debugging computer systems, laptops, printers, and other related devices to keep business operations running smoothly. The job entails installing, setting, and updating operating systems, software applications, and security tools, as well as resolving technical concerns reported by end users. Desktop Support Engineers offer both on-site and remote IT support, including network connectivity, system crashes, and device issues. 

They serve as the primary point of contact for technical issues, resulting in less downtime and increased user productivity. Other responsibilities include hardware upgrades, antivirus management, system monitoring, and preventative maintenance to avoid future errors. Strong communication skills are necessary to successfully guide users, document solutions, and escalate critical issues as needed. 

This function contributes significantly to IT support by providing quick resolutions, maintaining secure systems, and increasing overall business efficiency. A Desktop Support Engineer ensures that technology functions properly, allowing staff to focus on critical activities without interruption. 

Salary	Performance-Based
Educational Requirement	B.Tech/B.E. in Any Specialization
Work Arrangement	WORK FROM OFFICE
Gender Preference	BOTH MALE AND FEMALE
Skills Requirement	Desktop Support , IT Support
Experience Requirement	Freshers
Location	Hyderabad, Pune, Ahmedabad
Employment Type	Full Time, Permanent
Role Category	IT Support

About the Company:

 Tekskills is a prominent provider of information technology solutions, providing services in the areas of software, consulting, and IT infrastructure at competitive prices. Customers from all around the world, including Fortune 500 businesses, are Tekskills’ partners. The company’s headquarters are located in New Jersey, while its development centre is located in Hyderabad, India. The company Tekskills, which is certified with ISO 9001 and CMM Level 3, provides quality solutions all around the world. 

Key Responsibilities:

•  Personal help, remote access, phone support, and email support are all forms of technical support that can be provided.
• Installing and configuring desktop computers, laptops, printers, scanners, and any other necessary software is part of the hardware and software setup process.
• The process of troubleshooting involves identifying and resolving issues that are associated with operating systems (Windows, macOS, and Linux), applications, and protective software.
• Resolve issues pertaining to the internet, local area networks (LAN), wide area networks (WAN), wireless networks (Wi-Fi), and virtual private networks (VPN).
• Failures of the System: Carry out testing, log reviews, and monitoring to determine the most fundamental reasons for failures.
• Keep track of the information technology equipment, manage the stock, and place orders for replacements or upgrades as they are required.
• Whenever it is necessary, escalate complex issues by passing them on to senior IT teams or independent suppliers.
• Support users with productivity and communication tools such as Microsoft Office, Teams, Zoom, and other similar applications under the umbrella of collaboration tools.
• Preventive maintenance entails doing routine checks on systems, keeping software up to date, and ensuring that security measures are implemented.
• Maintaining records of problems, answers, and system updates for future reference is an important part of doing documentation. 

Qualifications and Requirements:

• The candidate must possess a bachelor’s degree in computer science, information technology, or a related discipline (or experience that is similar).
• Proven experience working in roles related to desktop support or in the IT helpdesk.
• Operating system expertise, including familiarity with Windows, macOS, and Linux. 
• A working knowledge of computer hardware, including printers, scanners, and other peripherals.
• Understanding of networking fundamentals, including LAN, WAN, VPN, and Wi-Fi.
• To resolve system faults, strong diagnostic and troubleshooting skills are required. 
• To provide support to employees in person or remotely, it is necessary to possess strong communication and interpersonal skills.
• The ability to prioritize tasks, manage numerous projects at once, and perform well under pressure.
• Having knowledge of security programs, communication tools, and productivity software is essential.

Key Skills:

1. Support for Desktops 

• To ensure effective daily operations, desktop support specialists troubleshoot computers, laptops, printers, scanners, and other devices. 
• They fix performance and network connectivity difficulties when installing, configuring, and updating operating systems, drivers, and software programs. 

2. IT Assistance

• IT support helps with hardware, software, servers, and network problems to guarantee that an organization’s technology runs well. 
• Fixing system issues, setting up email accounts, keeping an eye on antivirus software, updating software, and ensuring company continuity are among the duties. 

  3. IT Helpdesk

• For technical questions, issues, and service requests, the IT Helpdesk serves as the initial point of contact between users and IT personnel. 
• Helpdesk employees use ticketing systems, fix common software and hardware problems, and refer more complicated issues to higher-level teams. 

   4. Technical Support Desk 

• Advanced troubleshooting for crucial hardware, operating systems, databases, and networking issues is handled by technical help desk specialists. 
• To effectively address complex IT issues, they offer comprehensive technical help by phone, chat, email, or remote access technologies. 

Working condition:

• Usually works in an office environment, providing IT support to employees on-site or remotely. 
• May need to handle shift-based work, including weekends or after-hours support, depending on the company’s IT needs. 
• The role can involve physical tasks like setting up computers, moving equipment, or repairing hardware.
• Requires quick response to technical issues, sometimes under pressure to minimize downtime for business operations.

Frequently Asked Questions: