Job description
A Process Associate for International Insurance Operations supports global insurance organizations by handling day-to-day insurance processing obligations. Property and casualty insurance operations, where flawless work and clear communication are critical to company success, greatly benefit from this role.
Process Associates help insurance companies provide excellent customer service by handling claims, back-office chores, and client communication.
As part of this employment, you will be responsible for insurance-related responsibilities such as claim processing, document verification, policy or claim record updates, and making outbound calls as needed. You will also follow the rules and quality standards that have been established to ensure that all insurance transactions are completed correctly and on schedule. Because this is an international position, you will have the opportunity to work with clients from all over the world and change employment.
A Process Associate must be comfortable managing data, handling money, and keeping information confidential. This position is ideal for recent graduates who have experience in international insurance and wish to establish a secure career in insurance and business process services. If you have the proper skills and perform well, you could advance to a position in insurance operations, quality management, or team leadership in the future.
| Category | Details |
| Salary | Performance Based |
| Educational Requirement | Any Graduate |
| Work Arrangement | Work from Office |
| Gender Preference | Male and female |
| Skills Requirement | Skill in the P&C domain, a strong concentration on precision, familiarity with global insurance frameworks, experience in claims management, and solid interpersonal abilities, analytical skills. |
| Experience Requirement | 0–4 Years (Freshers to experienced candidates) |
| Employment Type | Full-Time |
| Industry Type | Insurance / BPM / IT Services |
| Department | Insurance Operations |
| Role Category | Operations / Back Office / Process Associate |
| Locations | Mumbai |
About company
Tata Consultancy Services (TCS), a global provider of IT services and consulting, is headquartered in India. It is a subsidiary of the Tata Group, one of the most esteemed corporations globally. TCS offers a comprehensive range of services, encompassing digital solutions, business process outsourcing, IT consulting, and software development. The firm provides services to clients across a diverse range of industries, including finance, insurance, healthcare, and retail. TCS employs millions of individuals across the globe and maintains offices in various locations. Job stability, employee development, educational opportunities, and a robust organizational culture that promotes long-term career advancement are among its well-recognized attributes.
Key Responsibilities
- Pay special attention to detail as you accurately execute requests from the international insurance back office, ensuring that policy and claim procedures run smoothly.
- Maintain strictly to client policies and procedures while executing continuing Property and Casualty policy activities.
- Enable the entire claims value chain, including registering, checking, modifying, and closing claims.
- Check the insurance paperwork for errors by evaluating and validating the policies, claim forms, and relevant data.
- To ensure that financial transactions are processed on time and accurately, you must thoroughly check all payment-related data.
- Start contacting clients, agents, or internal stakeholders by phone to fill information gaps or provide updates.
- Observe all relevant insurance policies, laws, and regulations, as well as industry standards, to the letter.
- Keep correct records in insurance systems and ensure that case files are consistently updated.
- Maintain the privacy and security of all data, with a focus on protecting financial and client information.
- Meet or exceed daily output, quality, and turnaround goals while providing excellent customer service.
Key skills
- International Insurance Operations
- Claims Processing
- Property and Casualty (P&C) Insurance Knowledge
- Strong communication skills.
- Analytical Thinking
- Attention to detail
- Back Office Operations
- Outbound Calling Skills
- Process Compliance
- Time Management
Requirements
- Graduate with 1 to 4 years of experience in global insurance operations.
- Prior knowledge with insurance-related processes is highly appreciated.
- Professionals with past work experience in P&C insurance are prompted to submit their business operations.
- Understand and carry out Property and Casualty duties, including Personal and Business Lines.
- Practical experience demonstrates a thorough understanding of the claims value chain.
- Proficient at efficiently managing back-office insurance requests.
- Proficient in initiating outbound calls to customers or stakeholders as needed.
- Proficient mastery of the English language in both written and oral communication.
- Strong analytical and problem-solving skills.
- Maintain extreme attention to detail, especially during payment transactions.
Salaries
- Beginner Process Associate (0-1 year): ₹2.5 LPA – ₹3.5 LPA, ideal for freshers or beginners in insurance operations.
- Junior Process Associate (1-2 years): ₹3.5 – ₹4.5 LPA with hands-on experience in the back office or claims processing.
- Experienced Process Associate with 2–4 years of experience: ₹4.5 LPA–₹6 LPA, preferably experienced in Property and Casualty (P&C) and claims.
- Senior Process Associates (4+ years) earn between ₹6 LPA and ₹8 LPA based on performance and domain competence.
- Salary is credited only to bank accounts, with no cash payments.
- Shift benefits, insurance coverage, and performance-based increments are among the additional perks.
Opportunities
- There are numerous opportunities for career advancement in international insurance operations, particularly for those working on global insurance delivery frameworks.
- Understanding of the global insurance rules, standards, and workflows that global clients use.
- Opportunity to collaborate directly with clients, insurers, and internal teams from various countries, enhancing your communication skills and professional confidence.
- Property and casualty insurance is among the most highly regarded forms of coverage worldwide.
- Opportunity to get an in-depth grasp of how to process claims, including registration, verification, settlement, and close.
- A clear path to higher-level positions like Senior Process Associate, Subject Matter Expert (SME), Quality Analyst, or Team Leader.
- Secure jobs are those with standard processes, work standards, and consistent income.
- Continuously expanding skills in reporting, data management, and analytics.
- Knowing about compliance standards, legal rules, and audit methods will help you advance effectively in the long run.
- Outbound calls and client meetings provide opportunities for developing your great customer service and communication abilities.
Challenges
- A high degree of precision and careful attention to detail are required, especially in claims processing and payment administration.
- Managing large volumes of insurance data on a regular basis needs precise precision.
- Work-life balance may be hampered by jobs that need rotational or nighttime hours to satisfy overseas clients.
- Unwavering commitment to defined protocols is required, thereby reducing the possibility of error.
- The parallel management of outbound calls and execution of back-office tasks may increase workload demands.
- Meeting daily production, quality, and turnaround time goals on a consistent basis might be difficult.
- Rapid adaptation to frequent process alterations or client updates is critical.
- Management of confidential financial and client information requires a high level of accountability and precision.
- Maintaining a balance between speed and precision is a continuing problem in high-throughput operational settings.
- Navigating stress during audits, busy operational seasons, or deadline-driven workdays.
FAQS
1. What does an International Insurance Process Associate do?
A Process Associate assists insurance companies by performing back-office tasks, processing claims, reviewing documentation, and ensuring that international clients receive the appropriate insurance.
2. Do the requirement to be familiar about insurance to perform this job?
Expertise in insurance, particularly international insurance or P&C, is preferred, but new hires with strong communication skills and a desire to learn can also apply.
3. How many hours do you need to work for this job?
This employment requires working in varying times, including night shifts, depending on the needs of the firm.
4. What skills should a Process Associate have?
The most important skills are effective communication, attention to detail, analytical thinking, and understanding how insurance works.
5. Is this an appropriate long-term job?
Yes. International insurance employment provide consistent growth, global exposure, and the opportunity to advance to higher, better, or leadership roles over time.
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