Latest Employment Opportunities at Marriott | Guest Service Associate – Front Office | Recruitment 2025

Job description:

A Guest Service Associate in the Front Office is responsible for welcoming guests, handling check-ins and check-outs, managing reservations, and addressing guest needs or concerns. They ensure smooth front desk operations and provide a high level of customer service to enhance the guest experience.

Finalise all guest check-ins and checkouts, as well as requests for accommodation changes, late check-outs, and room assignments. Room keys can be activated or reissued; payment is encrypted. Ensure that the rates are consistent with the market codes and document any exceptions. The invoicing of guests should be reviewed and adjusted. Inform the appropriate personnel that there are guests awaiting a currently available room. Inform the guest of the communications. Departures are evident in the computer system. To oversee the current condition of the rooms and resolve any issues that guests may have, it is essential to maintain communication with the housekeeping personnel. The documentation or paperwork that pertains to visitors should be filed. The telephone dispatch station must be operational. Guarantee that credit card authorisation reports, contingency lists, and daily reports are regularly reviewed and updated. It is crucial to furnish visitors with information and directions. Upon receipt of all enquiries, requests, questions, or complaints from visitors, they should be promptly addressed, recorded, and processed. Subsequently, it is imperative to ensure that each issue has been satisfactorily resolved. It is necessary to make travel arrangements for clients and visitors. Count and protect the bank at the start and conclusion of the shift. All types of payments, vouchers, paid-outs, and charges are processed, and guests are provided with cash checks. Change is also provided. Please notify the Loss Prevention and Security department of any thefts.

Maintain the confidentiality of any private information, ensure that the assets of the company are safeguarded, notify the manager of any accidents, injuries, or unsafe working conditions, and ensure that your uniform and personal appearance are clean and professional. Follow the firm’s regulations and procedures. In accordance with the firm’s standards, visitors should be greeted and acknowledged. Visitors’ service requirements should be anticipated and addressed. Guests with disabilities should be assisted. Guests should be thanked with genuine appreciation. Communicate in a manner that is both professional and forthright, and answer the phone in a manner that is considered appropriate. Develop and maintain constructive working relationships; offer support to the team to accomplish common goals; actively listen to employees’ enquiries and respond appropriately. Make sure to meet the quality control and assurance requirements. You should either stand, recline, or stroll for an extended period of time.

PREFERRED QUALIFICATIONS

Education: A GED equivalent or a high school diploma is required.

Related Work Experience: Any work experience that does not pertain to the position is considered irrelevant.

Supervisory Experience: It is not supervisory experience.

License or Certification: None

About company

Marriott International, Inc. has its headquarters located in Bethesda, Maryland, in the United States of America. A portfolio that exceeds thirty top brands and includes almost nine thousand hotels that are dispersed across 141 countries and territories is managed by the company through its portfolio management services.

Key Responsibilities:

• It is crucial to greet and welcome individuals in a professional and cordial manner.
• ThExecute the check-in and check-out processesith precision and efficiency.
• Respond promptly and professionally to guests’ enquiries, complaints, and requests.
• ReThe individual bears the responsibility of managing accommodation reservations and maintaininghe hotel’s Property Management System (PMS).
• Coordinating with housekeeping and other departments is essential to guarantee that your visitors are satisfied.
• Maintain an updated understanding of the hotel’s amenities, promotions, and neighbourhood attractions.
• Ensure that cash transactions, credit card transactions, and invoices are accurately recorded. Cleanliness, organisation, and presentation are crucial for the front desk at all times.
• e.
• The company’s policies, as well as any health and safety requirements and standard operating procedures, must be honoured.

Key Duties:

• Upon arrival and departure, guests should be greeted and assisted.
• Manage the assignment of rooms and reservations.
• Respond to enquiries and complaints from visitors in a professional manner.
• Ensure that the maintenance department and other departments work together effectively.
• It is imperative to maintain accurate records and execute payments.

Qualifications and Skills:

• A diploma or degree in hospitality management is preferred, in addition to graduation from an accredited high school or its equivalent.
• For the candidate to be considered, a minimum of one to two years of expertise in a hospitality setting, either in the front office or serving guests, is required.
• It is imperative that the candidate possess interpersonal skills and effective communication.
• The hotel management software in which I am proficient includes Opera, IDS, and other comparable systems.
• Maintaining a professional demeanour and a mindset that prioritises customer fulfilment are sources of great pride for me.
• While maintaining my composure and functioning effectively, I am capable of successfully managing stressful situations.
• Including those that occur on weekends and holidays, I am adaptable enough to work a diverse array of schedules.

Key Competencies:

• Guest-first mindset
• Attention to detail
• Multitasking ability
• Problem-solving skills
• Team player
• Time management

Growth Opportunities:

Successful Guest Service Associates may grow into roles such as

• Front Office Executive
• Front Office Supervisor
• Duty Manager
• Assistant Front Office Manager