Latest Employment Opportunities at E SOLUTIONS IT SERVICES | Technical Support Executive | Recruitment 2025 

Job Description:

A Technical Support Executive provides customers with technical concerns and ensures that everything works properly. When someone has a problem with their computer, network, or software, they are the people to contact. This work is great for people who enjoy problem solving, talking with others, and staying calm under pressure. A Technical Support Executive may work for an IT company, a software corporation, a call centre, or a service-based organization.

In this role, you will manage calls, emails, and live chats from clients that need help with technical issues. Your priority should be to satisfy the consumer by fixing their issue as soon as possible. You will also track complaints, share solutions with your team, and collaborate to improve client satisfaction. If you appreciate technology and communication, this is a fantastic career to pursue and improve.  

Salary	Based On Performance
Educational Requirement	ANY GRADUATION / ANY POSTGRADUATION
Work Arrangement	WORK FROM OFFICE
Gender Preference	BOTH MALE AND FEMALE
Skills Requirement	Excellent communication, Listening skills, problem-solving, analytical thinking, patience, computer systems knowledge, Networking, multitasking, time management, CRM tools, SQL basics, teamwork, adaptability, attention to detail, accuracy.
Experience Requirement	0 – 1 years
Employment Type	Permanent, fulltime
Industry Type	Analytics / KPO / Research
Department	Engineering – Hardware & Networks
Role Category	IT Network
Location	Bangalore

Key Responsibilities:

• Provide technical support for clients by phone, chat, or email.  
• If essential, elevate complicated issues to greater-level technical teams.  
• Use a ticketing system to record and track inquiries from clients.  
• If necessary, escalate complex issues to more senior technical teams.  
• Set up, update, and troubleshoot hardware and software.  
• Provide users with instructions or help on how to use the products or services.  
• Keep track of challenges and solutions for future reference.  
• Follow strict guidelines to ensure consumer privacy and data security.  
• Before deploying new updates or software fixes, ensure that they function properly. 
• Collaborate with the product and IT teams to enhance technical performance.  

Qualification:

• A Degree or diploma in information technology, computer science ,o relevant field is preferable. 
• Credentials including Cisco Certified Network Associate (CCNA)  CompTIA A+, Microsoft Certified IT Professional (MCITP)  are beneficial.  
• Excellent spoken and written English. Fast learner with a customer-focused approach. 
• A fundamental knowledge of  hardware,  software ,and network capabilities. 
• flexibility to work a rotated schedule or in shifts. 

Required skills

• Excellent communication and listening skills.  
• Excellent problem-solving and analytical skills.  
• Patience when dealing with annoyed or misled clients.  
• Excellent knowledge of computers, networks, and operating systems.  
• Capable of performing different tasks and skilled in handling time.  
• Understanding CRM (Customer Relationship Management) tools.  
• A basic understanding of SQL databases and networking.  
• Collaboration and a drive to learn new technologies.  
• Efficiency and Precision in documentation.  
• Fast learner with a customer-focused approach.

Experience  

• Candidates are invited to apply if they have strong technical and communication skills. 
• It is beneficial to have 1 to 2  years of IT helpdesk or customer care expertise. 
• Previous experience in call centers or with a software company’s support staff is ideal. 
• It is ideal to have knowledge of ticketing systems and remote desktop apps.  
• Hands-on familiarity with computer and software issues is preferred. 

Technical Support Executive Salaries   

• Entry-level Technical Support Executive salaries in India range between INR 2.5 and 3.5 lakh per year.  
• Mid-level employees with 2 to 5 years of experience get between  4 .0 to 5.0 LPA 
• Senior executives or team leaders can earn between INR 7 and 10 lakh per year, depending on their company and skills.  
• experience.  
• Some large corporations provide night shift allowances, better packages, and performance bonuses. 
• Hourly compensation for freelancing or Remote assistance roles may range from INR 300 to 800.  

Opportunities and challenges for Technical Support Executive

Opportunities:   

• There is a great demand for qualified support specialists in the IT industry.  
• There are several opportunities to move to senior positions such as Team Leader, Technical Specialist, or IT Manager.  
• Opportunity to work in software testing, product support, or system administration. 
• Every day, participants receive hands-on training and are introduced to new technology.  
• Working remotely or in a hybrid job enables you to work globally.  
• Companies usually provide continuous learning and certification supports.    

Challenges  

• Handling frustrated or confused clients calmly when under pressure.  
• Managing several calls or longer shifts.  
• Adapting to quick software or product updates.  
• Without variety, repeating the same duties may get boring.  
• Meeting strict performance targets and timelines.  
• Working with international clients requires consideration of time zone differences.  

Technical Support Executive key Performance Indicators (kpi’s):  

• First Contact Resolution (FCR):  The ratio of customer complaints resolved at the initial interaction with an agent of support. 
• Average Handle Time (AHT):  The average time it takes to resolve a problem for a client, indicating how fast and effectively support is provided.  
• Customer Satisfaction Score (CSAT): A measure that assesses client satisfaction with the service provided. 
• Service Level Agreement (SLA) Compliance: The frequency with which the support executive satisfies the customer’s response and resolution time requirements.  
• Consumer Effort Score (CES): The consumer’s difficulty or ease in addressing the problem. 

 

FAQ & Answers