Customer Contact Comms New Associate| Accenture | Recruitment 2025 | Latest Jobs

Job Description:

The Customer Contact Comms New Associate will be responsible for delivering exceptional customer service and clear communication through various customer touchpoints. This entry-level position involves responding to customer inquiries, resolving issues, and providing product/service information in a timely, professional, and efficient manner. The role will focus on learning the processes, systems, and tools used to handle customer interactions and build a solid foundation for long-term success within the company.

Key Skills:

• Service operations
• Customer support
• Service request
• handling escalations
• Wed technologies
• outstanding communication skills, both in writing and speaking.
• Excellent problem-solving skills and meticulousness.
• The capacity to efficiently prioritize and manage several responsibilities.
• Knowledge with CRM software and proficiency with simple computer programs are advantages.
• A positive outlook and a readiness to develop in a collaborative setting.

What are we looking for?

• Good comms skills
• Basic Analytical skills
• Flexible with Rotational shifts
• Basic knowledge of new age social media platforms

Roles and Responsibilities:

• You must tackle common challenges in this position, mostly by following precedent and broad standards.
• Your main interactions are with your immediate supervisor and your own team.
• You will receive comprehensive guidance on all tasks in this role.
• Your choices have an effect on your own job and are closely monitored.
• As a team member, you will contribute independently to a predetermined, limited area of work.
• Please be aware that you might have to work rotating shifts for this position.

What would you do?

You will be in line with our Customer Support vertical and assist us in managing and addressing customer inquiries, responding to customer complaints and escalations, and providing the best solutions. Additionally, you will be in charge of resolving complaints and faults within SLAs. The ideal candidate is one who is proficient in typing and has good email and chat skills. According to a specified scope of support, this position is in line with our Service Desk Non-Voice support team, which is in charge of documenting, identifying, diagnosing, troubleshooting, resolving, or allocating issues and service requests. In order to promptly resume regular service operations for non-voice communications such as chat, web, and email, the team handles unforeseen disruptions.

Key Responsibilities:

• Customer Communication: Answer consumer questions by phone, email, chat, and social media, making sure that every correspondence is accurate, professional, and clear.
• Issue Resolution: Help clients with problems by offering answers or, if necessary, elevating to the proper departments.
• Product Knowledge: To effectively serve clients, acquire and maintain a thorough understanding of the company’s products and services.
• Documentation: Using the business’s customer relationship management (CRM) systems, accurately record customer interactions and keep track of questions, grievances, and actions taken.
• Feedback Collection: Collect client feedback to spot patterns and share findings with the team for ongoing service enhancement.
• Quality Assurance: Make sure that every communication satisfies the company’s requirements for excellence in customer service, tone, and quality.
• Collaboration: To guarantee a flawless client experience, collaborate closely with other departments such as sales, marketing, and technical support.

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