Assistant Manager |BAJAJ FINANCIAL SECURITIES LIMITED | Recruitment 2025 | Latest Jobs

Job description:

Supporting the day-to-day operations of the [certain department or business] is the assistant manager‘s responsibility. This position supports team member management, upholds effective procedures, and guarantees a high degree of client satisfaction. The management team and the assistant manager work closely together to put policies and plans into place that support the company’s expansion and success.

Job Purpose:

The recovery of past-due payments on loans or credit accounts will be managed and coordinated by the debt management specialist.

Duties and Responsibilities

Reach your collection goals by going to clients or agencies. Keep an eye on performance in relation to predetermined parameters and give frequent updates. When reclaiming products, be sure that all legal requirements are met. Keep thorough records of all communications and transactions with customers. Report on collection performance and operations on a regular basis. Respond to escalations in a timely and efficient manner to address problems. Management of daily DRRs (Daily Risk Reports) Create and put into action plans to increase collection rates. Case-by-case monitoring Resolution in accordance with AOP within predetermined timeframes Management of Portfolios Goal of the debt collection approach Success Analysis and Reporting on Regulatory Compliance Leadership of the Risk Management Team and Vendor Management Organizing with both internal and external customers

Key Responsibilities:

1. Operational Support:
   • Help supervise daily activities to guarantee effectiveness and quality.
   • Keep an eye on and enforce adherence to the company’s policies and processes.
   • Give employees operational direction and assistance.
   • Help with inventory control, making sure that stock levels are kept constant.
2. Team Leadership:
   • Oversee, guide, and assist employees to guarantee excellent work and client delight.
   • New hires should receive training, and existing team members should continue to grow.
   • To increase team productivity, conduct performance reviews and provide helpful criticism.
   • Handle staff complaints and disputes in a prompt, courteous manner.
3. Customer Service:
   • Keep a laser-like focus on client satisfaction by responding quickly to problems, queries, and comments.
   • Make sure employees follow company procedures and maintain high service standards.
4. Financial Oversight:
   • Help in meeting financial objectives, controlling spending, and creating a budget.
   • As needed, make sure that cash, transactions, and other financial responsibilities are handled properly.
   • Examine consumer information and sales figures to find areas that need improvement.
5. Administrative Duties:
   • Assist with payroll processing, timekeeping, and shift scheduling.
   • Contribute to the creation of documents and reports for upper management.
   • Make sure that the required documentation is finished precisely and on schedule.
6. Strategic Planning and Improvements:
   • Work together with management to create plans that promote company expansion and effectiveness.
   • Contribute to cost-cutting measures, process enhancements, and innovative concepts.

Skills & Qualifications:

• Education: An associate’s or bachelor’s degree in business, management, or a similar discipline is preferable, but a high school diploma or its equivalent is necessary.
• Experience: 0 – 2 years of experience in a leadership or supervisory role.
• Leadership Skills: Strong ability to motivate, develop, and manage a team.
• Communication: Excellent written and verbal communication skills.
• Problem Solving: Strong analytical and problem-solving abilities.
• Customer Focus: Demonstrated ability to build and maintain relationships with customers.
• Organization: Ability to prioritize tasks and manage time effectively.
• Technical Skills: knowledgeable about point-of-sale (POS) systems and the Microsoft Office Suite (Word, Excel, and PowerPoint).

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