Job description:

In order to fill the combined function of Receptionist/Sales Executive, we are looking for an individual who is both active and fully driven. This position is the first point of contact for our firm, and it plays a significant part in moulding the experience that our customers have with us, driving revenue growth, and ensuring that our front office runs smoothly. A customer-focused professional who possesses exceptional communication and interpersonal skills, a proactive approach to sales, and the ability to successfully manage a variety of administrative and sales-related responsibilities will be the ideal fit for this position.

Receptionist/Sales Executive

job responsibilities

First Point of Contact:

• Customers, visitors, and guests are greeted with a friendly greeting when they enter.
• Conducting a professional answering service for a multi-line phone system (EPABX/PBX), screening calls, and passing them to the appropriate party.
• by offering fundamental information about the organisation and responding to early questions made by phone, email, or in person.

Front Desk & Office Management:

• making sure that the conference rooms and reception area are always clean, well-presented, and inviting to guests.
• Taking care of incoming and outgoing mail, as well as deliveries and courier workers.
• Maintaining a record of those office supplies

Administrative Support:

• Managing calendars and scheduling appointments for senior staff members or meeting spaces on a regular basis.
• carrying out fundamental administrative responsibilities such as photocopying, filing, and data entry, for example.
• When necessary, providing assistance with the scheduling of travel or the planning of events.

Qualifications:

Education:

• Minimum: Graduate
• Preferred: One of the most significant advantages is having a bachelor’s degree or diploma in any profession, but particularly in business administration, marketing, or a field that is closely related to these areas.

The majority of the time, fresher tasks do not require any prior experience; nevertheless, any background in customer service, sales support, or a front office context (including internships or part-time jobs) will be useful.

Skills:

Communication Skills:

1. Excellent Verbal Communication: The importance of this cannot be overstated when it comes to greeting guests, taking phone calls, responding to enquiries, and interacting with prospective customers.
2. Clear Written Communication: Please use this for any administrative documentation, including emails and messages.
3. Active Listening: Having an understanding of the requirements of the customer and meeting those requirements.
4. Telephone Etiquette: During calls, a manner that is both professional and personable.

2. Customer Service Skills:

1. Customer-Focused Attitude: a sincere need to assist and fulfil the requirements of the clients.
2. Professional and Pleasant Demeanour: The process of making a favourable initial impression.
3. Problem-Solving: Identifying issues and giving solutions.
4. Empathy: It is important to comprehend and address the issues of the customers.

3. Organisational & Administrative Skills:

1. Multitasking: In addition to providing support for sales efforts, handling reception tasks involves.
2. Attention to Detail: Error-free data entry, scheduling, and record-keeping are all requirements.
3. Organisational Abilities: Keeping the reception area clean and organised, organising paperwork, and ensuring that records are kept up to date.
4. Scheduling/Calendar Management: Offering assistance with scheduling appointments and meetings.
5. Data Entry: Entering information into systems in a manner that is both accurate and efficient.

4. Technical/Computer Skills:

1. Proficiency in Microsoft Office Suite: Word, Excel, and Outlook are three programs that are required for the majority of office settings.
2. Basic Computer Literacy: A familiarity with the general operations of computers and the browsing of the internet.
3. Familiarity with Office Equipment: Scanners, printers, and fax machines available.
4. CRM Software (Optional but a Plus): A desire to learn CRM (Customer Relationship Management) software like Salesforce or HubSpot is highly recognised in sales-orientated professions, even though fresh graduates may not have direct expertise in the field.

5. Sales-Orientated Skills (even for freshers):

1. Enthusiasm for Sales: An approach that is both proactive and motivated in the pursuit of achieving goals.
2. Willingness to Learn: a willingness to learn new sales strategies, product knowledge, and negotiation skills, as well as another skill.
3. Persuasion & Negotiation (basic understanding): It is beneficial to have a fundamental grasp of how to exert influence and come to agreements, even if this understanding is not mastered.
4. Lead Generation (basic): An interest in locating prospective customers (for example, by conducting research online or communicating with them by telephone).
5. Adaptability: The ability to respond to shifting client preferences or market trends.

6. Personal Attributes:

1. Professional Appearance and Attitude: This is a positive reflection on the company.
2. Proactive and Resourceful: The act of taking initiative and locating solutions.
3. Ability to Work Independently: The front desk is typically managed independently by receptionists, even if they are part of a team.
4. Teamwork: Willingness to collaborate with others, especially the sales staff.

FAQs & Answers