Latest Employment Opportunities at Accenture | Trust and Safety Associate | Recruitment 2025

Job Description:

It is the responsibility of the Trust and Safety Associate to ensure that the platform’s integrity and security are preserved. The observance of community norms, the enforcement of policies, and the management of user-generated content and behaviour are the means by which this objective is accomplished. In order to be effective in this capacity, you will need to possess outstanding judgement, a strong sense of duty, and the ability to handle delicate and possibly offensive material with objectivity and resilience. These are all necessary qualities.

About Accenture

Accenture, a multinational corporation that provides professional services, is widely acknowledged as having expertise that is at the forefront of the industry in the fields of cloud computing, digital, and security. Through the integration of unique expertise and skilled talents from over 40 different industries, we offer services in the areas of strategy and consulting, technology and operations, and Accenture Song. With the support of the most extensive network of Advanced Technology and Intelligent Operations centres in the whole globe, this is made possible all over the world. Through the provision of our 699,000 employees with the chance to serve clients in more than 120 countries on a daily basis, we are able to deliver the promise of human creativity and technical innovation. We are willing to embrace the power of change in order to assist the development of value, as well as to establish relationships with our customers, individuals, shareholders, partners, and communities that are mutually beneficial to all parties involved. Visiting us at www.accenture.com would be really appreciated. An organisation’s computer networks are the responsibility of a network manager, who is responsible for overseeing the design, implementation, and maintenance of those networks. This is done to ensure that the networks are efficient, secure, and function properly. The following is an illustration of a job description that might be used for a network manager:

A Bachelor’s or Higher Degree is the minimum entry required for the position

Key Responsibilities:

“Process and analyse complex legal removal requests in a timely and accurate manner for international complaints in accordance with the guidelines and procedures established by the client.” The item that has been marked for review contains potentially sensitive information, and it should be processed and reviewed. In accordance with the rules that have been set, validate, investigate, and reply to queries that are of an urgent or sensitive character. This includes working with subject matter experts from the client in order to respond to or provide support in response to enquiries and/or escalations. These types of enquiries and/or escalations may include external third parties, the client, or Accenture but are not restricted to these three parties. Takedown requests, counter notices, retractions, and general inquiry tickets in T1 queues and additional queues as assigned should be resolved and/or escalated as necessary. Maintain compliance with all rules and procedures that have been published by the customer, as well as any legal and regulatory obligations that the company is required to adhere to. a person who is responsible for a certain area of duty and is assigned to workable solutions and processes inside that location. An individual who is able to demonstrate speed, agility, critical thinking, and problem-solving skills in their work, as well as the capacity to ramp up quickly. In a setting that is constantly changing, it is important to receive feedback and swiftly apply what you have learnt. Brings concerns and removals that are questionable to the attention of the operations manager or the client point of contact, depending on the circumstances. Deals with the majority of non-routine problems. Maintains compliance with service level agreements (SLAs) and metrics for all work performed. Gets a quality score of 96% or higher. You are accountable for the tasks that have been delegated by the operations manager. Please be aware that this position may need you to work in shifts that rotate with others.

• Content Moderation:

• User-generated information, such as text, photographs, videos, audio, and user profiles, should be reviewed, analysed, and categorised in accordance with the policies and guidelines that have been set.
• It is necessary to identify and remove content that violates the terms of service. This includes, but is not limited to, anything that contains hate speech, harassment, misinformation, graphic violence, sexual exploitation, and criminal activity.
• Apply techniques and processes for content moderation in a manner that is both efficient and accurate.

• Policy Enforcement:

• Gain an understanding of the complex and ever-changing client rules and requirements, and apply them in a consistent manner to a variety of situations.
• Investigate the reported problems, user behaviour, and content that has been identified by the system in order to identify any policy breaches.
• The appropriate enforcement steps, such as the removal of content, the suspension of accounts, or warnings, should be taken in accordance with the protocols that have been established.

• Issue Resolution & Escalation:

• Find solutions to both simple and complex trust and safety problems that have been reported by users or discovered via the use of internal tools.
• In the event that it is necessary, escalate concerns that are either critical or ambiguous to senior associates, team leads, or specialised teams (such as legal or law enforcement response organisations).
• The internal stakeholders should be informed in a transparent and objective manner about the choices and actions regarding the policy.

• Investigation & Analysis:

• It is important to conduct exhaustive investigations into occurrences that have been reported, evaluating data and information obtained from a variety of sources in order to detect patterns of abuse, fraud, or other instances of harmful behaviour.
• Contribute to the identification of new patterns in the behaviour of hostile individuals and infractions of policies.

• Quality Assurance & Process Improvement:

• Include yourself in the procedures of quality assurance by offering feedback on the decisions made about content filtering and highlighting areas that could use improvement.
• Make a contribution to the enhancement of workflows, tools, and rules in order to improve the efficiency and efficacy of trust and safety operations.
• Stay up to date on the latest industry best practices and emerging risks in the realm of internet safety.

• User Advocacy (Internal):

• Make sure that the policies and measures taken to enforce them are fair and that they contribute to a great user experience. Act as an internal champion for the user community.

• Collaboration:

• Establish productive working relationships with teams that span many functional areas, such as product, engineering, legal, and customer support, in order to address concerns regarding trust and safety and to include safety measures in the development of the platform.

Required Skills and Qualifications:

• Strong Analytical and Critical Thinking Skills: The ability to examine complicated material, detect patterns, and arrive at reasonable choices in a timely manner while maintaining objectivity.
• Excellent Communication Skills: The ability to communicate effectively both verbally and in writing in English, as well as frequently in other languages that are pertinent to the market that is being supported. A capacity for clearly articulating decisions regarding policy.
• Attention to Detail: Completely thorough in examining the content and implementing the policies in an accurate manner.
• Emotional Resilience and Coping Skills: The capacity to deal with and be exposed to content that is sensitive, graphic, violent, or otherwise unacceptable on a frequent basis without experiencing considerable emotional distress. Participation in initiatives designed to improve well-being is frequently encouraged or provided.
• Objectivity and Impartiality: Capability to carry out responsibilities without being influenced by any inherent prejudices or personal opinions while operating in accordance with the policies of the customer.
• Adaptability and Flexibility: The ability to adapt to new policies, tools, and types of information, as well as the comfort level to work in an environment that is always shifting and moving at a rapid speed.
• Problem-Solving Skills: The ability to effectively detect, investigate, and address difficulties has been demonstrated successfully.
• Team Player: Possessing the ability to work effectively both independently and as a member of a team that works together.
• Internet Savvy: In-depth acquaintance with internet culture, online platforms, and digital trends, as well as a strong interest in these areas.
• Basic Internet Research Skills: Capability to successfully obtain information from a variety of web sources.
• Familiarity with Social Trends and Current Affairs: A consciousness of the social, political, and cultural nuances that may have an effect on content found online.

Desired Skills:

• Scripting languages and network automation tools are familiar to the individual.
• Network monitoring software, such as SolarWinds, Nagios, and others, should be acquainted to the individual.
• A familiarity with software-defined wide area networks (SD-WAN), multiprotocol label switching (MPLS), or other sophisticated networking technologies.

Working Conditions:

• There is a risk that you will be exposed to material that is exceedingly sensitive, upsetting, or offensive by virtue of the fact that you are playing this part.
• In order to fulfil the operating requirements of the platform, it may be necessary to work in shifts that occur in a cyclical manner. These shifts may include working nights, weekends, and holidays.
• In the majority of instances, the task is carried out in an office environment; nevertheless, there may be options to carry it out remotely or in a hybrid environment.

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