IT Support Engineer New Job update

An IT support engineer’s skill is essential in order that a company’s IT systems, networks, and software applications function properly. When a technical problem emerges, they are the first to respond and provide immediate support to employees, clients, or end users. IT support engineers guarantee that technology works effectively by repairing hardware faults, fixing software glitches, and maintaining network connectivity.  

Every day, they reply to support tickets, install software, configure new devices, upgrade systems, and maintain IT infrastructure security. They work with other IT departments to maintain servers, monitor security protocols, and ensure that operations can continue. IT support professionals offer training and assistance to non-technical users to help them solve minor issues and accomplish more. Finally, this position is critical for reducing downtime, protecting data, and ensuring that technology is aligned with the company’s goals. 

Salary	2.5-4 Lacs Per Anum
Educational Requirement	ANY GRADUATION  / ANY POST GRADUATION
Work Arrangement	WORK FROM OFFICE
Gender Preference	MALE ONLY FEMALE
Skills Requirement	Service Now Ticketing, Desktop Support, Remote Support Tools, Problem Solving and Analytical Skills, Strong communication skills
Experience Requirement	0 – 2 years
Location	Hyderabad, Chennai, Bengaluru
Industry Type	IT Services & Consulting
Role Category	IT Network
Department	Engineering – Hardware & Networks
Company	Vibry Business Solutions

About company:

Vibry Business Solutions Pvt Ltd, based in Bengaluru, provides services such as recruitment, training, and skill development. It aims to close the skills gap between employers and job seekers by providing technical and non-technical training, industry-relevant courses, and placement assistance. The company provides career advice, mock interviews, and experiential learning opportunities to ready professionals for real-world issues. Vibry prioritizes job-oriented programs in cutting-edge technologies, IT fundamentals, and cloud skills to prepare students for the workplace. Vibry Business Solutions Pvt Ltd’s dedication to empowering recent graduates and young professionals has earned it a solid reputation as a reliable platform for professional development and career advancement. 

Key Responsibilities:

• Respond to email, phone calls, and IT support tickets to help people with technical issues. 
• Resolve hardware difficulties with printers, desktop computers, laptops, and other devices.  
• Analyze and rectify software issues including unsuccessful updates, application failures, and operating system malfunctions. 
• Set up, install, and service computers, phones, and other IT devices for new employees. 
• Address network connectivity difficulties, such as internet outages, router settings, and VPN usage.  
• Perform routine system maintenance such as patch installation, backup creation, and virus detection.  
• Collaborate with IT professionals to   security systems, firewalls and monitor servers, 
• Keep a documented record of all support inquiries, solutions, and IT asset information.  
• Teach non-technical users to utilize apps and systems safely.  
• If necessary, escalate unsolved issues to specialist teams or senior IT staff.  

Education and Experience :

• a bachelor’s degree in information technology, computer science, or a similar discipline.  
• An associate’s degree or diploma in networking or IT support is required to secure an entry-level career.  
• Essential qualifications are Cisco CCNA, MS Certified: Modern Desktop Administrator, or CompTIA A+.  
• To keep up with developing technology, attend online classes and IT workshops on a regular basis.  
• 0–2 years of experience in  IT support, a technical help desk or similar position.  
• Internship or training in the resolution of network and computer issues.  
• expertise with operating system installations, hardware configurations, and basic programming.  
• Expert in  remote desktop applications, ticketing systems  and IT documentation. 
• You should be familiar with firewalls, antivirus software, and basic cybersecurity procedures.  
• Gain hands-on experience with Linux, macOS, or Windows.  

Key skills

• considerable experience servicing computer hardware and peripherals.  
• being familiar with Linux, macOS, and Windows.  
• Knowledge of DNS, DHCP, VPN, and IP setting, among other core networking subjects.  
• experience with cloud services, Active Directory, and Office 365.  
• Capable of employing remote help software and IT ticketing systems.  
• Basic understanding of Python, Bash, or PowerShell is required for automated scripting.  
• Excellent interpersonal and communication skills for supporting non-technical people.  
• Excellent analytical and problem-solving talents for determining the root cause of complex problems.  
• The ability to efficiently manage your time so that you can reply to multiple support requests at once.  
• Being knowledgeable of cybersecurity requirements to protect systems and data.  

Perks & Benefits  

• An attractive perks package comprising bonuses and additional incentives.  
• Wellness programs, medical insurance, and paid time off.  
• Opportunity to work in real life with cutting-edge technology.  
• Access to training courses and professional qualifications that will help you develop in your job.  
• Remote or hybrid support methods are among the many flexible job possibilities.  
• adjusting to new IT settings and difficulties that need to be addressed.  
• Becoming an IT manager, network engineer, or system administrator follows a clear career path.  
• a pleasant environment that encourages collaboration and knowledge sharing among employees.  

Challenges for IT Support Engineer 

• Managing a huge number of assistance inquiries during peak hours.  
• Addressing difficult software or hardware issues in a quick.  
• Adjusting to quickly changing systems, applications, and technology.  
• being able to successfully communicate technological solutions to non-technical people.  
• Addressing persistent difficulties that require long-term solutions.  
• Addressing unforeseen network disruptions or server failures.  
• Ensuring that all staff follow cybersecurity best practices.  
• Managing multiple responsibilities while maintaining high levels of service quality.  
• keeping up with new technological breakthroughs, security issues, and compliance rules.

Frequently asked questions