Latest Employment Opportunities at HCL TECH | Tech. Troubleshooting Support Executive  | Recruitment 2025 

Tech. Troubleshooting Support Executive New Job update 

Job Description:

A Tech. Troubleshooting Support Executive handles customers with issues concerning their computers, software, or other digital devices. They aim to figure out what’s wrong, give clear instructions, and solve it fast so that clients are satisfied and feel comfortable when using technology. The position is well-suited for individuals who have a passion for technology, appreciate solving problems, and are committed to helping others. 

You will frequently communicate with individuals via telephone, messaging or email, to assist them in understanding how to resolve their issues. You also collaborate with teams in software development and IT to improve solutions and keep knowledge bases up to date. To be a Troubleshooting Support Executive, you must have extensive knowledge of technology, as well as the ability to communicate effectively and patiently with people of varying skill levels.

Salary	50,000-2.5 Lacs Per Anum
Educational Requirement	ANY GRADUATION
Work Arrangement	WORK FROM an office
Gender Preference	MALE ONLY FEMALE
Skills Requirement	Strong problem-solving, analytical skills, verbal and written communication, patience, empathy, operating systems knowledge (Windows, macOS), networking basics, troubleshooting tools, remote support software, multitasking, time management, attention to detail, accuracy, teamwork, adaptability, customer focus, and simple technical explanation skills.
Experience Requirement	freshers
Employment Type	Permanent, fulltime
Location	Hyderabad
Industry Type	IT Services & Consulting
Role Category	Non-Voice
Department	Customer Success, Service & Operations

Key Responsibilities:

• Assist customers with technical problems through emails, phone calls, and live support. 
• Detect, evaluate, and rectify problems related to software ,network systems and hardware. 
• Provide clients with comprehensive, systematic instruction on resolving issues.  
• Use a ticketing system to record all client interactions and problem data.  
• Send challenging issues to advanced support or development teams. 
• Verify clients that their concerns have been solved by staying in touch with them.  
• Interact with various divisions to enhance customer service and product quality. 
• Keep up with the most recent information on your company’s goods, services, and technology.  
• Create material that is simple for clients to understand, like FAQs and how-to guides.  
• Take classes to continue developing your technical and soft skills.  

Essential Skills  

• Excellent problem-solving and analytical skills.  
• Excellent at speaking and writing.  
• When dealing with annoyed or confused customers, be patient and empathic.  
• A fundamental understanding of networking and operating systems such as Windows and macOS.  
• I’ve utilized popular troubleshooting tools and remote assistance software previously.  
• Ability to multitask and make good use of time.  
• When recording assistance situations, you must exercise extreme caution and pay close attention to detail.  
• Working together and being willing to learn new technologies.  
• A pleasant attitude and a focus on the client. 
• Ability to communicate technical concepts in simple terms.  . 

Education  

• Bachelor’s degree or diploma in information technology, computer science, or an equivalent field. 
• A fundamental understanding of software, hardware, and networking protocols.  
• Excellent in speaking and writing English.  
• It is beneficial to have experience or training in customer service.  
• Able to work in shifts and handle a high volume of calls.  

Experience

• Recent graduates with a strong interest in technology and customer service to apply.  
• It would be ideal if you had one to two years of expertise in technical assistance or helpdesk.  
• Having utilized ticketing systems such as Zendesk and JIRA is advantageous.  
• Troubleshooting PC, software, and network problems in person is beneficial.  
• I’ve utilized remote desktop programs and knowledge bases before.  
• Prior expertise in a call centres or IT support environment is beneficial.   

Salaries for Tech. Troubleshooting Support Executive 

• In India, this employment earns between INR 2.5 and 4 lakh per year.  
• Individuals working in senior or specialized roles can achieve an annual income ranging from INR 7 lakh to INR 10 lakh. 
• People who operate in senior or specialized fields can earn between INR 7 and 10 lakh annually.  
• Salaries are typically higher in major cities like as Bangalore, Hyderabad, and Pune.  
• Many employers provide bonuses for good performance, as well as health benefits and training opportunities.  
• Remote or freelance jobs may offer adjustable compensation packages based on the hours spent and activities completed.  

Opportunities and challenges 

Opportunities  

• Businesses worldwide require a high level of experienced technical assistance.  
• Clear paths for advancement to Senior Support, Technical Specialist, or IT Analyst positions.  
• Certifications with practical training provide possibilities for continuous career growth.  
• You could be a software tester, network administrator, or system analyst.  
• Explore modern technologies including cybersecurity, cloud computing, and artificial AI-driven support systems.  
• Remote and hybrid employment allow you greater flexibility at work.  

Challenges  

• How to deal with stress when dealing with dissatisfied or irate consumers.  
• If you work in shifts, you may need to alter your routine and remain extremely concentrated.  
• Software tools and systems are constantly changing, therefore you must continue to learn.  
• Maintaining patience and professionalism when answering the same questions repeatedly.  
• Quickly responding to support tickets while maintaining high quality standards.  
• Keeping your cool when the system fails or something bad happens.  
• The ability to work under pressure and produce outcomes despite obstacles is known as pressure handling. 

FAQ answers